Quality Policy

The nature of our operations places particular emphasis on our multi-disciplinary expertise, reliability, quality of work and safety.

Top Link and its group of companies therefore strives to:

  • Provide superior service to our clients by understanding and responding to their needs and expectations
  • Systematically manage our projects to maximize value for all stakeholders
  • Be the first choice construction contractor in its chosen operational areas
  • Promote good relations with other organizations towards joint participation in major infrastructure projects.

The organization is also committed to:

Consistently meeting the quality of products and services specified by clients and to continually improving performance, reduction and eliminations of waste in our operations and the adaptation of a quality culture by all employees in everything they do.

With a view to meeting these goals and objectives it is the policy of our company to:

  • Assign sufficient resources to enable us to provide the desired level of service to our client and achieve the required quality standards.
  • Operate effective approve quality management systems within an integrated management system framework.
  • Establish and implement project specific quality plans to reflect and achieve client’s expectations and needs.
  • Extend awareness, acceptance and implementation of quality systems to our subcontractors and suppliers.
  • Provide appropriate training to employees and sub-contractors in the operation of quality management systems to improve our service to client.
  • Ensure all employees are competent to do their jobs and are encouraged to participate in quality improvement initiatives.
  • Set targets and review results at defined intervals with the aim to continually improving our performance.
  • Target the reduction of remedial and abortive work.
  • Target the reduction of wastage of material resources.
  • Encourage a philosophy of doing things right the first time.
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